A minor victory
August 28th, 2007Earlier this month, I had a horrible experience with the local bus company. I called repeatedly and even sent an email in complaint over this specific incident. It’s not that I even mind the 1.5-2 mile walk into work, but I mind when I have done nothing wrong.
In fact, just this weekend, I received a reply in the mail. It essentially said "We’re sorry that you have problems with buses running on schedule and we will add additional time checks to all our buses that run that route." Which was not my issue. My issue was that when running late, this last bus that takes me (and usually only me) where I need to go, completely skipped over the part of the route where I catch the bus and also that the company had essentially lied to me about what my options were.
So this morning, when I found myself running 2-3 minutes late, when the bus didn’t come, I assumed it was my own fault and resigned myself to walking into work. The entire situation was down to my inability to leave the house on time. When the bus actually came, I was stunned.
Apparently, a woman had had a seizure on the bus and delayed the route by a little over 20 minutes, however, due to my diligence in complaining, they came and picked me up. In fact, because she was running so late and trying to pick up some time, the bus passed by several stops, pointing to the next bus coming behind her, but now that they know that I rely on that route, and take it every day, they’re stopping to get me, even when running late.
A minor victory, but a victory nonetheless. I’ll take it.
Ha ha!! You go girl!
Comment by Marlee � August 28, 2007 @ 8:55 am
All right!!!!! Score one for the regular folks.
Comment by Ananke � August 28, 2007 @ 13:02 pm
This is yet another example of a principle that I’ve been trying to ingrain in Spawn.
When a company acts in a negative manner, ALWAYS complain. Do it right away, do it rationally and reasonable and follow up. Almost always, you will be rewarded for your diligence, whether it’s something as small as an apology or something more tangible, like a discount or gift certificate.
People roll their eyes sometimes when I tell them about how I was “harassing” a person or a company because I was being wronged, but the truth is that I get results.
:-D
Comment by FyreGoddess � August 28, 2007 @ 13:09 pm