(I get nothing for this, I just believe in promoting positive, as well as negative, experiences with companies.)
So I switched my plan last month to a family plan so that Spawn could have reliable phone service and save my wallet from the pre-paid BS. I got a pretty good deal and we moved on.
When the bill came, it was a little higher than I expected, but, eh, new plan… I didn’t stress it until I saw that I no longer had MY text messaging on my phone (though Spawn did on his line). So I called and they fixed it for this biling cycle, but I didn’t find out about the previous month until a few days later when I checked the billing details.
Called again, was totally pleasant and friendly “just want to figure out what happened.” Not only did she fix my bill and remove the $30 worth of non-plan texts messages, we started a new contract and, DUDE, she gave me a $70 credit.
I tell Spawn regularly, always call if you have a problem with any business. I did not expect them to take a total of $100 off my $70ish/month bill.
Score! <3 Sprint so much. I don’t mind signing new contracts at all because they always treat me really well and in unexpected ways.